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Frequently Asked Questions
Sender IDs & NTA Compliance
What is a Custom Sender ID / Branded Header?
What is the difference between a Shared Sender ID and a Dedicated Sender ID?
How do I apply for a Dedicated Sender ID in Nepal?
What company documents are required for NTA Sender ID registration?
Why was my Sender ID request rejected and how do I resubmit?
Platform Basics & Account Setup
What is Nest SMS and how does it work in Nepal?
How do I create and verify my Nest SMS account?
How to enable Two-Factor Authentication (2FA) on my account?
How do I update business profile details and email addresses?
What should I do if I forget my Nest SMS password?
Campaings, Resellers, and Payment Methods
How can I compose and send my first bulk SMS campaign?
What are the steps to schedule an SMS campaign for a future date and time?
How do I create recurring daily, weekly, or monthly SMS reminders?
What is Batch Delivery, and how does it prevent surges in support calls?
How to Create and Reuse Dynamic SMS Templates?
How can I shorten website links to save SMS character space?
How do I top up my SMS wallet credits using eSewa, Khalti, or Fonepay?
What are the steps to configure my custom domain, logo, and brand colors?
Contact Management & List Imports
How do I upload contact lists using Excel or CSV files?
What are the steps to convert phone contact VCF files into CSV format online?
How can I create, organize, and manage Contact Groups?
